FAQ: Planebreaker—Explore the Planes for 5e
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I'm a Cypher System fan. How do I get these rewards for the Cypher System?

No problemo! You’ll tell us in BackerKit that you want the Cypher System versions. Equivalent CS versions of the rewards will fulfill a few months after the 5e rewards, as we’re designing, developing, and producing the two versions separately.

Last updated: November 19, 2021 00:34

How do I get my rewards?

Rewards for this campaign will fulfill over time as each reward is created and released.

We fulfill Kickstarter rewards through our online store—the MCG Shop—which puts you, the backer, in charge of redeeming your rewards as they are released (we don’t collect shipping addresses through Kickstarter, nor Backerkit, and rewards do not ship automatically).

To redeem your rewards, you’ll need an account on the MCG Shop, and we’ll need to know the email address you used to create your account (we use your email address to assign your reward coupons).

If you don’t already have an MCG Shop account, it’s quick and easy to make one at https://www.montecookgames.com/store/my-account/

Overview of the fulfillment process: 1. We’ll notify you by email when it is time to redeem your reward(s). 2. You’ll log onto your MCG Shop account and go to your Coupons page. 3. From your Coupons page, you’ll click on a coupon code, which will add that product to your shopping cart and make it free for you. 4. Once you’ve clicked on all the Coupons you want to redeem, you’ll pay for shipping, complete the checkout process, and then we’ll get to work packing and shipping your order.

Last updated: November 19, 2021 00:08

When will I get my rewards?

We estimate we’ll have Path of the Planebreaker ready to deliver in August 2022, with additional rewards to follow in the months after. The preview you can download on this campaign shows some of the first pages the design team has written, and they are continuing to write and design the book as we speak. As it goes through the production process we’ll keep you up to date through backer updates.

Other titles and items may fulfill ahead of or after Path of the Planebreaker.

Last updated: October 26, 2021 08:24

How long do I have to redeem my Kickstarter rewards?

You have one year from the release date of the product to redeem it as a reward from the MCG Shop.

Last updated: November 19, 2021 00:08

How does shipping work? Is it included in my pledge? Will all my rewards come at once?

Because the rewards for our Kickstarter campaigns often ship at several different times over the course of many months, our fulfillment process may be different from other campaigns you’ve backed.

A few weeks after a campaign ends, we invite backers to BackerKit, our pledge management platform. This allows you to confirm your pledge and add on any products you might have missed. Later, when a reward is ready to fulfill, you’ll use the MCG Shop to manage the process. This puts you, the backer, in charge of redeeming rewards at your convenience, and ensures we always have your up-to-date address at the time we ship a reward. Here’s a brief look at how it works:

  1. You’ll receive an email from us when a reward is ready to redeem.
  2. You’ll log on to your account the MCG Shop. (If you don’t have an account, it’s easy to make one at https://www.montecookgames.com/store/my-account/)
  3. You’ll go to your Coupons page and click on the coupon for the reward, which automatically adds the reward to your cart. If you have multiple rewards, or want to make purchases, you can add them all to your cart before checking out.
  4. Check out! You’ll give us your address and pay for shipping (for physical rewards) at that time.

All backers pay for shipping when they redeem their rewards. We offer a variety of domestic and international shipping methods from which you can choose. As of this writing, basic domestic shipping is $7 per shipment, but we do not control future postal rates, so that cost is subject to change. International shipping is based on postal and shipping rates at the time of the order, and varies by destination and shipment weight.

You can find detailed information about our shipping process here: https://www.montecookgames.com/kickstarter-reward-redemption-and-fulfillment/

Last updated: October 26, 2021 08:31

I moved. How do I update my address?

You don’t need to give us an updated shipping address because you’ll enter your shipping address each time you redeem a reward.

Last updated: November 19, 2021 00:08

"Ships anywhere in the world" does not mean free shipping

“Ships anywhere in the world” is Kickstarter’s way of saying that backers anywhere can support our project. It does not mean free shipping. We collect the cost of shipping at the time of reward fulfillment.

Last updated: October 26, 2021 08:31

How do I double my EXPLORER pledge level to receive 5e and Cypher System versions of products?

Many of you expressed an interest in doubling your pledge so that you could get the three books (Path of the Planebreaker, Planar Character Options, and Planar Bestiary)in print and PDF for both 5e and Cypher System, and we want to make that as easy as possible for you.

And so, we created two new add-ons in BackerKit that only backers at the EXPLORER level can purchase. One add-on is for the three books in print and PDF for 5e, and the other add-on is for the three books in print and PDF for Cypher System. Both add-ons include all three books in print and PDF at the discounted pledge level cost of $110 (instead of $180).

When you complete your BackerKit survey, you will step through a series of questions to tell us which system you would like for your rewards. After you’ve answered those questions, you’ll be taken to the add-on section. If you want to double your pledge, this is where you will select one of the newly created add-ons.

(For example, if I were a backer and wanted the three books in print and PDF for both systems, I would answer the survey questions and select all the 5e options, and then when I reach the add-on section, I would purchase the add-on for Doubling the EXPLORER Pledge for Cypher System.)

Last updated: December 22, 2021 14:13

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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